To help users of impacted devices, "the standalone security update, KB4524244 has been removed and will not re-offered from Windows Update, Windows Server Update Services (WSUS) or Microsoft Update Catalog," Microsoft said on the Windows 10 Health Dashboard. Microsoft also said that KB4524244 could cause the 'Reset this PC' feature (aka PBR or 'Push Button Reset') to fail on impacted Windows 10 and Windows Server devices. KB4524244 is an update that was designed to address "an issue in which a third-party Unified Extensible Firmware Interface (UEFI) boot manager might expose UEFI-enabled computers to a security vulnerability." In somewhat related news, Microsoft also pulled the standalone KB4524244 security update from Windows Update over the weekend after confirming previous user reports about freezes, boot problems, and installation issues. Until then, you can disable the Adobe services triggering the bug (Adobe Genuine Monitor Service, Adobe Genuine Software Integrity Service, and Adobe Update) following these steps:ĭisable Adobe services KB4524244 pulled from Windows Update While Adobe has already rolled back the update for Windows 7 customers, Windows 10 ones are out of luck until the bug is also acknowledged for their platform and a fix is provided by either Adobe or Microsoft.
If you are still experiencing the issue, it will be resolved shortly via an automatic update." How to fix the Windows 10 shutdown issues "Adobe has fully rolled back the update automatically for all impacted customers. "We’ve identified and resolved the issue, which was related to a recent Adobe Genuine update that impacted a small number of Windows 7 users," he said. Their reply confirms that a recent Adobe update is preventing users from shutting down their computers as some users were previously considering. Redmond hasn't issued a public statement regarding the issue being resolved but a Microsoft employee did share what seems to be Microsoft's response to the shutdown problems affecting Windows 7 and Windows 10 customers as one of our readers pointed out. However, a Microsoft spokesperson told BleepingComputer that the company is "aware of some Windows 7 customers reporting that they are unable to shut down without first logging off and are actively investigating." Microsoft hasn't yet acknowledged this as a known issue on the Windows Health Dashboards for Windows 10 or Windows 7, or on the Windows Message Center. Adobe Creative Cloud update behind the shutdown issues While the shutdown issues aren't as widespread on Windows 10 as they are Windows 7, all reports point at the same error and the same underlying bug being behind the problems. Shutdown error on Windows 10 ( are currently hundreds of user comments in this Reddit thread and over 70 in this one, as well as on the Microsoft Answers forums and Twitter.
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